In the 19-35 age segment, those who use computers, are about 75,000, of which:

  • About 20,500 people assess their level of computer literacy as high and very high;
  • About 45,500 people assess their level of computer literacy as a medium;
  • Around 9,000 people assess their level of computer literacy as low and very low.

The majority of these people are proficient in mostly non-specialized programs (Word, Excel, Power Point and Internet Browsers) and the level of knowledge of basic computer programs is very good. Specific programs however such as Adobe InDesign, Adobe after effects,  Adobe Dreamweaver, Adobe illustrator,AutoCAD are mastered to a much lesser extent.

The usage of computers is characterized as very frequent and this trend is much more strongly expressed in relation to the use of a computer in people’s homes than in the workplace.

Studies indicate, that 1 in every 10 people is a skilled programmer.

Among the members of the target group, who are fluent in computer programming, the largest proportion is of those who are familiar with languages such as C / C + +, Java, and Access. Their level of knowledge is generally good. The knowledge of individuals about computer programming languages is most often a result of attending different courses on the topic. However, the majority of people say they do not have a special certificate for proficiency in specific computer programs or languages. In this connection, it is possible that the attended courses in programming have been organized within the school / university, which people have visited and therefore are not reflected in a special certificate of computer literacy.

The experience of people with programming is relatively limited - an average of four years. Computer programming languages are used mainly as a hobby by individuals. Among those who hold proficiency in computer programs, the most widely distributed is the certificate of general computer literacy.

All people aged between 19 and 35 years in Plovdiv in one way or another are using the internet. People spend actively on average about 3 hours per day on the Internet. Most often to access the Internet are used a laptop or desktop computer. Still, the use of smartphones, mobile phones (other than smartphones) and tablets to access the Internet by members of the target group is quite limited.

more than 55% of the people have high proficiency in one or more foreign language combined with middle to high computer skills proficiency.

This compliments the high potential for development in the field of outsourcing services. 

The demand for staff has increased not only in the high-end segment of the industry. There is a high demand for low-end employees also. Generally, the outsourcing firms have created in-house courses for the training for necessary specialists. A widely accepted practice is the creation of in-house schools and training academies. Often these courses are available even remotely. In applying this practice some staff partially meeting the requirements is being employed and subsequently trained by the experts of the company until it
reaches proper operating level.